Can I cancel my order?

In many cases, yes - cancellation depends on the order status.

When you can cancel

Express Delivery items: usually before dispatch

Made-to-order items: only before production starts

How to request a cancellation

1) Contact support as quickly as possible

2) Provide your order number and the reason for cancellation

3) We'll confirm whether cancellation is possible based on the order stage

If your order has already been dispatched

We may not be able to cancel it immediately. In that case, we'll advise the best next step (for example, the returns process where applicable).

Tip

If you're unsure whether your order is standard or made-to-order, contact us and we'll confirm.